Putting people first in recruitment
We love hearing from happy clients and candidates. If you feel you have received excellent customer service, please let us know and we will tell others!
We welcome reviews on Google and recommendations on LinkedIn and you will see we share good news stories on our socials.
If we need to do better in something, please follow the steps below.
Nomad HR and Recruitment are committed to providing a high quality service to all our customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve our service. We treat all complaints in confidence.
You can complain by sending an email to us at amy@nomadhrandrecruitment.com or you can send a written complaint by post to Nomad HR and Recruitment Ltd, Plough Hill Road, Nuneaton, Warwickshire CV10 0PJ.
Alternatively you can telephone us on 01827 211 011 but please be aware we may, where appropriate, ask you to provide further details in writing.
We will respond to confirm receipt and a Director will initially review the complaint. We will acknowledge a complaint within 5 working days and give you the name and contact details of the person investigating it. We will keep you informed about the progress of the investigation. We aim to have all complaints completed within 15 working days unless we agree a different time scale with you.
If the complaint is regarding the mediation service received, the investigation will be carried out by somebody other than the mediator that the complaint relates to.
You should register a complaint as soon as you can after the date on which the event occurred. If you complain more than twelve months later, we may not be able to investigate properly. Consideration will, however, be given as to whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
For mediation complaints only, if you are dissatisfied with the suggested outcome, you can appeal to the CMC on certain grounds - https://civilmediation.org/for-thepublic/complaints/